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Privacy & Return Policies

Frequently asked questions

Here are some common questions about our company.

At NextGen Fabrication, we specialize in providing tailored solutions that empower businesses to thrive. Our core services include:

  • Product Fabrication: High-quality manufacturing of products designed to meet your unique specifications.
  • Custom Solutions: Tailored product designs to align with your business needs and market demands.
  • Demand-Driven Production: Flexible production capabilities to ensure timely delivery and scalability.
  • Quality Assurance: Stringent quality control processes to guarantee premium results every time.

We are committed to helping you focus on what matters most—growing your business—while we handle the creation of exceptional products that support your success.

You can reach our customer support team by emailing administration@nextgenfabrication.ca , calling +1 780-446-4399, or using the live chat on our website. Our dedicated team is available to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

We offer a 30-day return policy for all defective items. If you receive a product that is faulty, please contact us promptly for assistance. Refunds will be issued as a credit applied to your next purchase. To qualify for a return, the item must be unused and in the same condition that you received it, including its original packaging.

Please note that non-defective items are not eligible for returns. For questions or assistance with the return process, our team is here to help and ensure your experience is seamless.

At NextGen Fabrication, we are committed to safeguarding your privacy. Any personal or business information shared with us will be handled with the utmost confidentiality and used solely for the purpose of providing our services. We adhere to strict data protection standards to ensure your information is secure and never shared with third parties without your explicit consent.

Signing a Non-Disclosure Agreement (NDA) is a way to ensure mutual trust and confidentiality. Here are some key reasons why you might be asked to sign one:

  1. Protection of Sensitive Information: An NDA safeguards proprietary or confidential information, ensuring it isn't disclosed to competitors or unauthorized parties.
  2. Clear Boundaries: It outlines what information is considered confidential and sets expectations for how it can (or cannot) be used.
  3. Trust-Building: By signing an NDA, both parties demonstrate their commitment to maintaining a professional and secure relationship.
  4. Legal Assurance: It provides a legal framework that protects all involved parties if confidentiality is breached.

NDAs are common practice, particularly in industries where innovation, intellectual property, or competitive advantage are at stake. It’s about creating a secure space for collaboration and information-sharing.